Privacy Policy

1. Introduction

Weelov ("we," "our," or "us") is committed to protecting the privacy and security of our business customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our professional ECU repair services.

2. Information We Collect

2.1 Business Information

When you use our services, we collect:

• Business name and contact information
• Professional contact details (name, email, phone)
• Billing and payment information
• Business registration details where applicable

2.2 Technical Information

• ECU files uploaded for repair services
• Vehicle information (make, model, year, engine type)
• Technical specifications and diagnostic data
• Service history and repair records

2.3 Usage Information

• Website usage data and analytics
• Service interaction logs
• Communication records with our support team
• Payment transaction records

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• Analyzing and repairing ECU files
• Providing technical support and consultation
• Communicating service status and updates
• Processing payments and managing accounts

3.2 Business Operations

• Improving our repair techniques and success rates
• Developing new services and capabilities
• Maintaining service quality and security
• Complying with legal and regulatory requirements

3.3 Communication

• Sending service-related notifications
• Providing technical updates and industry insights
• Responding to inquiries and support requests
• Sharing relevant business opportunities (with consent)

4. Information Security

We implement comprehensive security measures to protect your information:

4.1 Technical Safeguards

• End-to-end encryption for all file transfers
• Secure cloud storage with enterprise-grade protection
• Multi-factor authentication for system access
• Regular security audits and vulnerability assessments

4.2 Operational Safeguards

• Limited access to authorized personnel only
• Confidentiality agreements for all staff
• Secure disposal of data after retention period
• Incident response procedures for security breaches

5. Data Retention

We retain your information for the following periods:

• ECU Files: Automatically deleted after 30 days
• Business Information: Retained while account is active plus 7 years
• Transaction Records: Retained for 7 years for accounting purposes
• Communication Records: Retained for 3 years for service improvement

6. Information Sharing

We do not sell, trade, or rent your information to third parties. We may share information only in these limited circumstances:

6.1 Service Providers

• Payment processors (PayPal) for transaction processing
• Cloud storage providers with enterprise security agreements
• Email service providers for communication delivery

6.2 Legal Requirements

• When required by law or legal process
• To protect our rights, property, or safety
• To prevent fraud or security threats
• With your explicit consent

7. International Data Transfers

As a global service provider, we may transfer your information across international borders. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards including:

• Standard contractual clauses for data protection
• Adequacy decisions by relevant authorities
• Certification schemes and codes of conduct

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Request transfer of your data
• Objection: Object to certain processing activities
• Restriction: Request limitation of processing

9. Amazon Affiliate Program

This website participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.

9.1 Affiliate Disclosures

• We may earn commissions from qualifying purchases made through Amazon affiliate links
• Product recommendations are based on professional evaluation and customer feedback
• Affiliate relationships do not influence our honest product reviews and recommendations
• All affiliate links are clearly marked and disclosed to users

9.2 Amazon Data Collection

When you click on Amazon affiliate links or make purchases:

• Amazon may collect information about your browsing and purchasing behavior
• Amazon's privacy policy governs their data collection practices
• We do not have access to your Amazon account information or purchase details
• Amazon may use cookies to track affiliate referrals

10. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain secure login sessions
• Remember your preferences and settings
• Analyze website usage and performance
• Improve user experience and service delivery
• Track affiliate referrals to Amazon and other partners

You can control cookie settings through your browser preferences.

11. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change and ensure the new entity maintains the same privacy protections.

12. Children's Privacy

Our services are designed for professional business use only. We do not knowingly collect information from individuals under 18 years of age.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through our service platform.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Website: www.weelov.com